Our Delivery Service

If you have received damaged or defective products, we apologise in advance and ask you to please call us within 48 hours of receipt of delivery on 01743 242900 to discuss.

Standard no-fault returns

• Goods can only be returned up to 14 working days starting the day after delivery.
• Products are returned at your own cost, unused and undamaged in their original packaging.
• The goods remain your responsibility until the goods have been received on Maxpack’s premises.
• For returns to be processed and refunded, you need to request a returns note and clearly attach the resulting form to the outside of the goods.
• Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.
• Refunds don’t include delivery charges.
• Maxpack will endeavour to process all returns within 3 working days of receipt of the return.

What is the cut-off time for next day and Saturday deliveries?

For Next day deliveries, the cut-off time is 3:30pm, Monday to Friday.
For Saturday AM deliveries, the cut-off time is 3:30pm, Friday.

How will maxpack.co.uk deliver my order?

We use a parcel carrier and a pallet carrier, depending on the volume of your order.

Can you deliver on Bank Holidays?

No deliveries will be made on bank holidays.

Can I collect my order?

Maxpack.co.uk is an online shop, and we can deliver your order to your door throughout the UK. However, we can also accept orders for collection through our online shop. Orders must be placed before 11am for collection between 1:30pm – 3:30pm, Mon to Fri only.

Do you deliver overseas?

Unfortunately not. We deliver to UK Mainland (excluding BFPO addresses).

How soon will maxpack.co.uk dispatch my order?

The items offered for sale on this site are stock lines. Under normal circumstances, they will always be in stock and available for dispatch. We will dispatch completed orders as soon as the payment has been received. However Check Availability items may have an extended lead time. Please contact us for more information about lead times on items that are marked with the icon.

What happens if I order the wrong items?

Goods can only be returned up to 14 working days starting the day after delivery. Products are returned at your own cost, unused and undamaged in their original packaging.